Bonnie's Story

I saved Jamii Services in my contacts as I will be needing them again. I don't want to waste time shopping around when I've already done that. My time spent researching them all was not wasted. I'm convinced that Jamii Services is the right choice for my family. The way they handled everything with such grace and professionalism gave me confidence that when the time comes for me or my family members, we'll be in good hands.

What impressed me most was their transparency. They answered every question I had—and I had many. I wanted to understand the entire process from beginning to end before making any decisions. Rather than rushing me or making me feel like a burden for asking, the team took the time to walk me through each step. They explained what cremation actually involves, how the ashes are handled, what paperwork is required, and even what grief support resources are available.

The pricing was straightforward with no hidden fees. They didn't try to convince me to upgrade to services I didn't need or want. They presented options clearly and let me decide what was right for my family. This honesty is so refreshing compared to other funeral services I've encountered that use high-pressure sales tactics.

When my father eventually passed away last year, I called Jamii Services immediately. I was grieving and didn't have the mental energy to coordinate logistics, but they handled everything. From picking up my father from the hospital in Mombasa to managing all the paperwork in Nairobi, they made sure everything was done with dignity and respect. They even checked in with me after it was all over to make sure I was doing okay.

I didn't have to think or worry about anything—they took care of all the details. That's what made it bearable during such a difficult time. I cannot recommend Jamii Services enough. If you're shopping for end-of-life services, do your research like I did. I promise you'll end up choosing Jamii Services. They're not just a service provider; they're compassionate partners during the hardest times.