Gina's Story

Jamii Services was amazing to work with. No one wants to have to arrange services for a loved one. My sister passed away in a different region, and I didn't know who to turn to. Jamii Services was not only patient with my questions, they followed up with me every step of the way and kept me informed of the process. I didn't have to worry about anything. I was able to grieve and be with my family; not worrying about exorbitant costs or having to go back and forth to sign papers.

When my sister first got sick, I didn't think about what would happen if the worst occurred. But as her condition worsened, I started thinking about the practical side of things. I wished I had someone to talk to about end-of-life arrangements, but I didn't even know where to start. Then a friend recommended Jamii Services, and I called them just to ask some questions. The moment I spoke with them, I felt a weight lift off my shoulders.

The team took time to explain everything to me in a way that made sense. They didn't use complicated terminology or try to confuse me with unnecessary services. They simply explained what needed to happen, what options were available, and what it would cost. When my sister passed unexpectedly, I knew exactly what to do and who to call. I didn't have to scramble or panic about logistics.

What struck me most was how personal they made everything. They didn't treat my sister like just another case number. They spoke about her with genuine compassion and ensured that every step of the process honored her memory. From the moment they picked her up to when I received her ashes, everything was handled with such care and dignity.

My sister lived in Nakuru, and I'm based in Nairobi, so coordinating everything across distance could have been a nightmare. But Jamii Services made it seamless. They coordinated the transport, managed all the paperwork, and communicated with me clearly about timeline and costs. I could focus on what mattered—grieving with my family and celebrating my sister's life.

If you find yourself in a situation like I was, please reach out to Jamii Services. They'll guide you through the process with compassion, clarity, and professionalism. They turned what could have been an overwhelming and stressful experience into something manageable. I'm forever grateful for their support during one of the darkest periods of my life.